We cannot bill the shipping
charges to your own Fed-Ex, UPS, Airborne, etc., account. Corporate Policies
covering the rural area we are located in do not allow for 3rd party billing of
Sorry, Gift Wrapping is NOT
Most online customers are e-mailed an order confirmation. If you do NOT receive
this please check you're Spam Folder. Also true of Tracking Information, which
will be sent After you're Gnome ships.
Our ONLY offered shipping methods
for the United States & Canada are by Ground for the Lower-48 States and
Effective 08/08/2005: Due to the
hand-crafted and labor intensive nature of our products, we can NO longer accept
requests for Overnight Air, Next-Day Air, etc. delivery, NOR can 'Shipment
Deadlines' ("must have by a certain date.....") be accepted. Please do
NOT ask - such requests will have to now be refused.
Most of our orders usually ship
within 14 to 21 business days after being placed (plus shipping). We require this
time to actually physically make the gnomes by hand (one by one), as we do NOT
import and sell the ready-made plastic gnomes that are found elsewhere. Please
Allow even MORE time for items currently ON Sale and during Holiday periods!!
Shipments are sent by the most
expedient and efficient means possible, with an expected Estimated Time of
Arrival of 3 to 7 business days (for Lower 48 States) and 5-10 days for Canada from the date of shipment
(Note: Please make sure the shipping address you submit IS correct - Incorrect
addresses will delay receipt of your order).
Please allow for additional time
during Holiday periods. Please also note: "Business Days" refers to
Weekdays, Monday through Friday - Weekends (Saturday & Sunday) and Holidays
are NOT business days.
TO ALASKA. HAWAII, U.S. TERRITORIES, MILITARY ADDRESSES, CANADA, AND
ALL OTHER FOREIGN COUNTIRES
We ship ONLY to the LOWER 48
United States of America & Canada. Sorry, we CANNOT accept ANY orders to Hawaii, Alaska,
APO/FPO AE-AP-AA Military Addresses, nor to U.S. Territories located
outside the Continental United States. We do NOT ship to any other
Foreign Destinations besides Canada, NO exceptions.
TO SCHOOLS AND UNIVERSITIES
To Those Shipping to Schools,
Colleges & Universities: Simply entering the institution's name and
department unfortunately is insufficient - Carriers will NOT deliver unless
we have an exact street address and room / suite number. Most institutions have
a standardized mailing address to receive shipments - if you need to ship to
your place of learning please use that address.
Shipping Addresses MUST be
correct and complete! Carriers charge us a Service Charge for every incomplete and
incorrect address they receive. Floor / Apartment / Suite (etc.) numbers MUST be included with the
Shipping Address! If package is returned to us as a result of Customer's
incorrect / incomplete shipping address, Customer will be held responsible for
Rates effective as of 11/30/2016
USA Domestic (Lower 48 States) Shipping Rates: (Rates shown are for shipping to
1 item: $16.95
2 items: 22.95
3 items: 27.95
4 items: 32.95
5 items: 35.95
6 items: 40.95
Each additional item: add $6.00
Rates effective as of 05/02/2017
Shipping Rates to Canada: (Rates shown are for shipping to
1 item: $53.90
2 items: 63.90
3 items: 69.90
4 items: 79.90
5 items: 89.90
6 items: 99.90
Each additional item: add $10.00
Canadian Customers Please Note:
You are solely responsible for any and all Import Fees that may or may not be
incurred as a result of ordering from a Foreign Country. We have no idea as to
how to advise as to how much these fees may be. We have NO control over this
what so ever, but again we are not responsible for this possible additional
expenditure ~ strictly the Customer IS. Thank you.
All 'Large' gnomes will incur an
additional $5.00 ($10 Canada) Oversize (Carrier Dimensional Audits) Charge, Extra-Large Gnomes
$10 ($20 Canada), Extra-Large Herbert Gnome
$20 ($40 Canada). Due to the fact we are shipping pottery we use a lot more packaging materials than normal. Thus, our shipping charges are a bit higher.
Please note due to the age, size and fragility of a lot of the Antique Gnomes, many will incur additional shipping charges. This to allow for additional packaging and
Carrier Dimensional Charges. Thank you, Customer Service.
Please make certain your shipping
address is absolutely correct before placing your order. Your order will be
shipped from Kimmel Gnomes to the address as the customer has written. However
this is no guarantee the shipping address is correct! Carriers charge us a FEE for
every incorrect address received - this fee will be in turn passed along to the
customer! Packages returned or lost due to incorrect shipping addresses will be
the liability of the customer.
NOTICE TO 'LAST MINUTE
SHOPPERS': Our ONLY shipping method is by Ground (Lower 48 States
which has been on average arriving within 3 to 7 (5-10 days Canada) business days after being
shipped, with additional time expected during holiday periods. We do NOT offer
an alternative shipping method due to the HIGH costs involved. Overnight
runs an additional $100-$150 or more, or 2nd Day an additional $75-$100 or
more! We strongly advise shopping ahead of time for that upcoming birthday,
anniversary, or holiday gift!
Holiday Shoppers Please Note:
December 1st is the LAST recommended day to order for Christmas Delivery within
"MAIL ORDER FRAUD IS A
FELONY". Your ISP address is recorded. Unauthorized "fraudulent"
credit card charges are immediately forwarded to the proper authorities.
If you purchased or received our
gnomes as a gift, they may be returned postage-paid & insured for exchange,
ONLY if done so within 30 days of receipt, and the gnome is undamaged. Return
postage is NON-refundable and payment for shipping charges for the exchanged
gnome MUST be included with the gnome you are returning. IN ADDITION ALL
RETURNED MDSE WILL INCUR A 15% RESTOCKING FEE ~ NO EXCEPTIONS. Failure to
include the exchanged gnome shipping charges WILL delay the exchange!
Your satisfaction as a Kimmel
Gnomes customer is of paramount importance to us! Returns: We offer a 30 Day
Money Back Guarantee on all our Gnomes (original shipping charges / return
postage non-refundable) if not completely delighted with your purchase. IN
ADDITION ALL RETURNED MERCHANDISE WILL INCUR A 15% RESTOCKING FEE ~ NO
EXCEPTIONS. Merchandise must be returned in the same condition as it was
received. Products MUST be returned within 30 days of receipt. NO returns will
be accepted without prior authorization! All returns MUST include a copy of your
invoice and explanation as to why it is being returned. Any returns not meeting
the aforementioned criteria will be returned to the sender at the sender's
expense! ALL Unauthorized Charge-Backs WILL be Disputed! You must contact Customer Service FIRST to return Merchandise!
If your merchandise is received
damaged, you must contact our Customer Service department immediately ~ Do NOT
contact Carrier directly! Please retain all damaged items and wait to
receive further instructions from us. ALL Damage Claims MUST be made within 24
Hours of Receipt, NO exceptions.
SPECIFIC DELIVERY TIMES
Our Gnomes are made to order, meaning that as we receive your order each piece
is hand crafted, hand decorated and then fired in our kiln. This process
normally takes two to three weeks plus shipping. As we get closer to the holiday
season you will be looking at a 3 to 5 week turn around time. In addition please
allow for more processing time for items currently on Sale!!!