Contact Customer Service

WE ARE NOW MAKING CHRISTMAS ORDERS! FIRST COME FIRST SERVED! IT TAKES US ADDITIONAL TIME TO MAKE AND SHIP DURING THIS SEASON SO PLEASE ORDER NOW TO AVOID DISAPPOINTMENT!


Fresh Gnomes baked daily... Get yours today!


ALL Unauthorized Charge-Backs WILL be Disputed! You must contact Customer Service FIRST to return Merchandise! Thank you.

ALL Sales directly benefit the Sanctuary Animals here!!





FOR CUSTOMER SERVICE AND ORDER STATUS INQUIRIES PLEASE CLICK HERE

NO Printed Catalog is available - ALL our Gnomes are already shown right here in our website.

Re: Online Ordering:
Ordering Online is safe, secure and fast. Plus all customers who order Online will receive both an Order Confirmation after placing your order, in addition to Tracking Information when your order ships. Plus an added Bonus: Online Orders can be placed 24 hours a day, 7 days a week and 365 days a year.



Website Address:
www.KimmelGnomes.com

 

Contact by e-Mail:

For SHIPPING STATUS inquiries click HERE

For problems with the website or technical issues click HERE

For General Information questions click HERE

For CUSTOMER SERVICE by E-MAIL (Complaints, Claims, Issues, Problems, etc.) Click HERE 

 

Shipping Time & Rates:

Please click HERE for further information.

 

PRINTABLE ORDER FORM (for Mail-In Orders) Click HERE 

 

'How To Order' Tips Click HERE

 

Service Area:

We can ONLY accept orders to U.S. destinations within the Continental (Lower 48) United States and Canada. We CANNOT accept orders to Alaska, Hawaii, Military addresses, U.S. Territories, or any Foreign Destinations.

 

Mailing Address:

Kimmel Gnomes
1324 Shephard Street
Sturgis, South Dakota
57785-1820 USA

This is the mailing address (ONLY) for Kimmel Gnomes. The workshop is situated elsewhere and NOT open to visitors.

You will need to use the listed e-Mail addresses for ALL Customer Service, Order Status and Inquiries. All e-Mail inquires are answered promptly.

DAMAGE CLAIMS: If your merchandise is received damaged, you must contact our Customer Service department immediately (Do NOT contact Carrier directly!). Please retain all damaged items and wait to receive further instructions from us.





WARRANTY INFORMATION

 

 

CLAY Gnomes 90 Day Guarantee Against Frost Damage. 

 

Kimmel Gnomes CLAY Gnomes are guaranteed against frost damage for 90 days from date of receipt. If during the course of your first 90 days of ownership your clay gnome suffers damage due to frost, your gnome may be returned to Kimmel Gnomes for replacement. NOTE: The following information below pertains to our CLAY Gnomes ONLY. For information on Resin, Terracotta, and Mushroom Spikes products please scroll down to 2nd section.

 

NOTE: 90 DAY GUARANTEE DOES NOT APPLY TO TERRACOTTA, RESIN OR MUSHROOM SPIKES PRODUCTS!

 


 

Before returning your gnome, please note the following:

 

(1) Before returning your clay gnome, you must first contact Customer Service for authorization. Gnomes returned without prior authorization will be refused and returned at the customer's expense. Authorizations will only be issued by e-mail. fax, or mail - no authorizations can be granted over the phone.

 

(2) Return shipping & insurance costs are the responsibility of the customer - we do not reimburse on return shipping costs.

 

(3) A copy of your original invoice, e-mail order confirmation or some form of proof of purchase besides the merchandise must be enclosed with your return. Returns received without documentation will be refused and returned at the customer's expense. A letter of explanation as to why the product is being retuned must be enclosed.

 

(4) No refunds nor credits will be issued - limits of liability are strictly limited to the replacement of the product with the same article.

 

(5) Absolutely NO REPLACEMENTS AFTER 90 DAYS after receipt date will be issued - NO exceptions.

 

(6) The '90 Day Against Frost Damage' is strictly limited to damage to the product caused by frost. Damaged products returned for replacement due to any and all other causes will be promptly refused and will be returned at the customer's expense.

 

(7) Our 90 day Guarantee does NOT cover any Mushroom Spikes, Terracotta or Resin Products.

 

(8) Warranty ONLY applies to Gnomes that were purchased directly from KimmelGnomes.com by the original customers.

 

Kimmel Gnomes

Warranty Claims

1324 Shephard Street

Sturgis, SD 57785-1820

Warranty Customer Service 



FAQ:

"Why are your clay gnomes only guaranteed for 90 days instead of forever?"

We guarantee our clay gnomes for only 90 days because it has been our experience that people expect us to replace a gnome that they have run over with their car, or their kids have used as target practice, etc.. We use extremely frost resistant stoneware pottery which is made to be placed outside all year round. But it is pottery and therefore pottery gets broken in a variety of ways. We are restricting our guarantee so that in 50 years we are not liable for a gnome that was run over with the lawnmower! Our gnomes are extremely hardy but like anything else, they are not bomb-proof but as close as we can come given the medium (clay) in which we work.




Regarding ALL Resin, Terracotta, or Mushroom Spikes Products:



All resin products are sold without any warranty expressed or implied. We cannot and will not guarantee these products against damage from the elements or from anything else, and the LOW purchase prices reflect this. If you require a warranty with your purchase then you will need to purchase from our line of other CLAY Gnomes and products. Thank you.




THE FOLLOWING INFORMATION IS ONLY APPLICABLE TO PAINTED CLAY PRODUCTS PRODUCED PRIOR TO AUGUST 2004 AND DOES NOT APPLY TO ANY CURRENT (GLAZED) CLAY PRODUCTS.

 

DISCONTINUED PAINTED PRODUCTS

All painted finishes have been discontinued as of August 2004. Maintain your painted clay gnome with a coat of varnish each year or replace with a glazed, no maintenance gnome.

 

UPDATED FINISHES

Our finishes effective August 2004: We color our clay gnomes with a matt glaze and only use acrylic paint for small details on some gnomes. The glaze finish ensures true color and zero maintenance for the life of the gnome.








 Made In The USA



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